Privacy Policy
Last updated: 7th November 2025
The Rep Club (“we”, “us”, or “our”) (ABN: 72 670 040 178) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, use our studio, book through our systems, make purchases, or otherwise interact with us (collectively, the “Services”). By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with these terms, please do not use or access the Services.
The Rep Club upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information directly from you, automatically through our website or booking platforms, or via third parties that assist in delivering our services.
1.1 Information You Provide Directly
We may collect the following information when you make an account, book classes, purchase products or services, or communicate with us:
Sensitive Information (Health Information)
To deliver safe fitness services, we may collect health information such as:
Sensitive information is collected only with your consent and used solely to provide safe, appropriate services.
1.2 Information Collected Automatically
When using our website, booking platforms, or emails, we may automatically collect:
Tools used may include:
1.3 Information From Third Parties
We may receive information about you from:
We do not sell personal information to third parties.
1.4 Shopify and online store purchases
When you make a purchase through our online store, Shopify collects and processes information such as:
Shopify may store or process data overseas, including in Canada and the United States. This means your personal information may be transferred internationally, but Shopify adheres to international data protection standards.
2. How We Use Your Information
We use personal information to provide, improve, and support all aspects of The Rep Club.
Service Delivery
Business Operations
Marketing & Communications (With Consent)
3. Cookies & Tracking
We use cookies, pixels, and similar technologies to:
Shopify uses cookies for:
You may adjust your browser settings to disable cookies or opt out of Google advertising via Google Ad Settings.
4. Disclosure of Personal Information
We may disclose your personal information to:
All third-party providers must comply with the Privacy Act 1988 (Cth) and store data securely.
5. How We Store and Protect Your Information
We take reasonable steps to protect your information from loss, misuse, or unauthorised access, including:
However, no internet transmission is completely secure. We encourage caution when sending sensitive information online.
6. Data Retention and Storage
We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy including:
Information stored via Momence may be hosted in the United States or other regions. Information processed via Shopify may be stored in Canada or the United States. This may involve transfer of your personal data internationally, but both comply with international privacy and security standards.
Personal information may typically be retained for up to 7 years after your last interaction, unless a longer period is required by law, depending on legal and business requirements. Once personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
7. Marketing & Opt-Outs
We may contact you with updates, promotions, or marketing content.
You may opt out at any time by:
Your consent remains valid until withdrawn.
8. Links to Third-Party Websites
Our website may contain links to external sites.
We are not responsible for their privacy practices and recommend reviewing their individual policies.
9. Your Rights
You have the right to request:
All requests may be sent to info@therepclub.com.au
We will respond within a reasonable period.
10. Photography & Media
We may occasionally capture content in-studio for promotional use.
If you prefer not to be featured in any media, you can notify our team at any time.
Your preference will always be respected.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.
Updated versions will appear on our website with the new “last updated” date.
Continued use of the Services signifies your acceptance of any changes.
12. Contact Us
If you have questions, concerns, or privacy-related requests, contact us at:
The Rep Club
Email: info@therepclub.com.au
Address: 17 Eveleigh Street, Redfern, Sydney, Australia NSW 2016
The Rep Club (“we”, “us”, or “our”) (ABN: 72 670 040 178) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, use our studio, book through our systems, make purchases, or otherwise interact with us (collectively, the “Services”). By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with these terms, please do not use or access the Services.
The Rep Club upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information directly from you, automatically through our website or booking platforms, or via third parties that assist in delivering our services.
1.1 Information You Provide Directly
We may collect the following information when you make an account, book classes, purchase products or services, or communicate with us:
- Full name
- Email address
- Phone number
- Residential address
- Date of birth
- Emergency contact details
- Membership details and order information
- Payment details (bank account, credit or debit card details)
- Class reservation and attendance history
- Customer support and correspondence details
- Consent forms, waivers, and questionnaires
- Any communication or feedback provided to us
- Student verification documents (if applying for a student discount)
Sensitive Information (Health Information)
To deliver safe fitness services, we may collect health information such as:
- Injuries or medical conditions
- Pregnancy status
- Relevant physical considerations
- Medication that may affect your training
Sensitive information is collected only with your consent and used solely to provide safe, appropriate services.
1.2 Information Collected Automatically
When using our website, booking platforms, or emails, we may automatically collect:
- IP address
- Device information
- Browser type and version
- Interaction data (e.g., page views, time on site, clicks)
- Cookies and tracking data
- Interaction with emails, marketing materials, and online ads
Tools used may include:
- Google Analytics
- Meta Pixel (Facebook/Instagram)
- Tracking tools within Momence
1.3 Information From Third Parties
We may receive information about you from:
- Momence, our booking and membership management platform
- Shopify, for processing online store orders and transactions
- Payment processors (e.g. Stripe or others used by Momence or Shopify)
- Email or SMS communication providers
- Marketing and advertising partners
- Event partners
- Other service providers who support our operations
We do not sell personal information to third parties.
1.4 Shopify and online store purchases
When you make a purchase through our online store, Shopify collects and processes information such as:
- Order details
- Billing and shipping address
- Payment method and transaction information
- IP address, device, and browser details
- Cart activity and browsing data
Shopify may store or process data overseas, including in Canada and the United States. This means your personal information may be transferred internationally, but Shopify adheres to international data protection standards.
2. How We Use Your Information
We use personal information to provide, improve, and support all aspects of The Rep Club.
Service Delivery
- Managing bookings, memberships, and payments through Momence
- Providing access to studio services and training
- Process online purchases and payments through Shopify
- Ensuring safe participation based on health information
- Communicating booking confirmations, reminders, or updates
Business Operations
- Operating and maintaining our website, app, and online services
- Improving member experience and service quality
- Responding to enquiries and providing customer support
- Processing employment or business enquiries
Marketing & Communications (With Consent)
- Sending email newsletters, updates, promotions, and offers
- Displaying personalised advertising via Meta, Google, and similar platforms
- Providing special announcements or service updates
- Allowing you to opt out at any time
3. Cookies & Tracking
We use cookies, pixels, and similar technologies to:
- Improve site performance
- Analyse user behaviour
- Customise your online experience
- Deliver retargeted advertising through Meta, Google, etc.
Shopify uses cookies for:
- Cart functionality
- Checkout and payment processing
- Fraud prevention
- Analytics and performance monitoring
- Personalised advertising
You may adjust your browser settings to disable cookies or opt out of Google advertising via Google Ad Settings.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Momence (for bookings, memberships, payments, communication, account management)
- Shopify (for online store transactions, shipping and analytics)
- Payment processors (to securely process transactions)
- Website hosting and analytics providers
- Email/SMS marketing providers
- Advertising partners (with consent)
- Legal authorities when required by law
- Professional advisors (legal, financial, accounting)
All third-party providers must comply with the Privacy Act 1988 (Cth) and store data securely.
5. How We Store and Protect Your Information
We take reasonable steps to protect your information from loss, misuse, or unauthorised access, including:
- Encryption and secure payment gateways
- Password-protected systems
- Secure data hosting
- Restricted staff access
- Compliance requirements for all third-party processors including Momence
However, no internet transmission is completely secure. We encourage caution when sending sensitive information online.
6. Data Retention and Storage
We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy including:
- Providing the Services
- Fulfilling legal or regulatory obligations
- Resolving disputes
Information stored via Momence may be hosted in the United States or other regions. Information processed via Shopify may be stored in Canada or the United States. This may involve transfer of your personal data internationally, but both comply with international privacy and security standards.
Personal information may typically be retained for up to 7 years after your last interaction, unless a longer period is required by law, depending on legal and business requirements. Once personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
7. Marketing & Opt-Outs
We may contact you with updates, promotions, or marketing content.
You may opt out at any time by:
- Clicking "unsubscribe" in emails
- Adjusting your Momence communication preferences
- Emailing info@therepclub.com.au
Your consent remains valid until withdrawn.
8. Links to Third-Party Websites
Our website may contain links to external sites.
We are not responsible for their privacy practices and recommend reviewing their individual policies.
9. Your Rights
You have the right to request:
- Access to your personal information
- Corrections to inaccurate or outdated information
- Deletion of your information (where lawful)
- Transfer of your information to another provider (data portability)
- To withdraw consent for marketing
All requests may be sent to info@therepclub.com.au
We will respond within a reasonable period.
10. Photography & Media
We may occasionally capture content in-studio for promotional use.
If you prefer not to be featured in any media, you can notify our team at any time.
Your preference will always be respected.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.
Updated versions will appear on our website with the new “last updated” date.
Continued use of the Services signifies your acceptance of any changes.
12. Contact Us
If you have questions, concerns, or privacy-related requests, contact us at:
The Rep Club
Email: info@therepclub.com.au
Address: 17 Eveleigh Street, Redfern, Sydney, Australia NSW 2016